Refund and Return Policy
Our refund and returns policy lasts 30 days. And the expected processing time is within 1 week. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Emos-club has a customer-centric approach to refunds and returns, aiming to provide a seamless and hassle-free experience for its customers. Here is a summary of their policy:
Refunds: If you are dissatisfied with your purchase, We offers refunds for most items within 30 days of delivery. The refund is typically issued to the original payment method used during the purchase. However, specific product categories may have different refund policies, such as electronics or software. And the expected processing time is within 1 week.
Returns: We allows customers to return eligible items within 30 days of delivery for a full refund. The item must be in its original condition, including packaging, manuals, and accessories. Return shipping costs may apply, depending on the reason for the return.
Return Options: For returns, customers need to ship back the order. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Exceptions and Special Cases: Some items, such as customized products(E.g customized tisuee box or customized camel skin table lamp), may have specific return restrictions.
- Need Assistance: If any customer has any questions or wants any information related to the refund and return policy, please contact us at support@emos-club.com.
Remember to familiarize yourself with the specific policies related to the products you are purchasing, as different categories may have varying guidelines for refunds and returns.
Disclaimer: Please check the refund and Return policy before the purchase of your product.